Frequently Asked Questions
How far in advance must I place my custom cake order?
We ask for 7 days' notice for most custom cakes. For urgent orders, ask us and we will see if we can accommodate you.
Can you deliver my cake to my venue?
We offer delivery within the D.C Metro Area.
What size cake should I order?
Below is a general guide for how many people different sizes of cake will serve, and how big to cut each slice of cake.
Available cake sizes:
1 Tier = 8 inches (serves 12-16)
2 Tiers = 6 + 10 inches (serves 31 - 44)
3 Tiers = 6 + 8 + 10 inches (serves 43 - 60)
Here are the cutting guides we use. Images are by Bakepedia.
Can you print a picture onto a cake?
We currently do not offer this service.
When is payment due once an order has been confirmed?
After we have been in touch to go over the details of your order and agreed on a price and delivery date, a non-refundable deposit will be due to lock in your event into our calendar. An order is not considered confirmed until the deposit has been received. The balance is due two days before the event.
What is your return and cancellation policy?
For all custom cakes, we do not provide a refund on the deposit for any reason as we spend many hours planning and preparing for your event before production even begins. We will, however, issue you a quote for your approval and confirm all details with you during our consultation before we collect your deposit and lock your date in. If you need to cancel your order, please let us know in writing as soon as possible. Orders cancelled with less than 48 hours notice will not be refunded.
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"The cake was AMAZING. It looked awesome, everyone loved it! And it tasted even better! Great job."
- Adrian S
“If you are looking for amazingly beautiful and delicious cupcakes for a wedding or other special occasion, look no further than Palmier Pastries! The cupcakes at my wedding were literally gone within minutes and guests were raving about the mini heart sugar cookie wedding favors for days after the event. Phoebe was extremely helpful throughout the whole planning process and even brought tons of adorable mini cupcakes for my mom and I to try and take home with us during the initial tasting. I would definitely give 5/5 stars!”
- Colleen M
"Hi Phoebe - wanted to let you know that Cindy really liked her cakes. Of course she likes the chocolate the best. And Zoe was a big fan too. Thanks!"
- Steve F
"Amanda and James *loved* the cake, and we really enjoyed having it as part of the celebration. Hope we have occasion to get back in touch!"
- Maria & Jim M
"The cake was so awesome! We are big fans!"
- Karpura A
"Hi Phoebe, you will be glad to know that the cake turned out fine. And we just had it and everyone loved it. It is really exceptional!"
- Gautam G
"It is a BEAUTIFUL cake. Sanya LOVED it!"
- Varun V